Shared inbox software
Bring email, ownership, internal notes, and team workflows into one organized customer support inbox.
The intelligent shared inbox
Turn every inbox
into momentum.
Inboxlane brings your team, customers, and conversations together. Resolve requests faster, without losing the human touch.
support@inboxlane.biz.id
Live workspace
12 conversations
Charged twice for my annual plan
Jordan Miller · jordan.miller@gmail.com
Classified automatically · provisional confidence 0.91
JM
Jordan Miller
Hi Northstar team, I just noticed two identical charges on my card for this year's plan. Could you take a look?
Today at 9:42 AM
One calm place to work
Your team is better when the inbox is too.
Automate the busywork, surface what matters, and make every customer feel like your only customer.
Explore the product01
Triage automatically
AI routes, tags, and prioritizes every message.
02
Move faster together
Assign work clearly and never duplicate a reply.
03
See the bigger picture
Spot trends before they become problems.
04
Keep your standards high
Review quality and coach from one place.
Built for momentum
Less inbox. More impact.
One shared source of truth
AI that works in the background
A clearer day for every teammate
Customer support operations
A smarter support workflow, from first reply to resolution.
Give support leaders the visibility to improve response times, agent productivity, and customer satisfaction without adding another layer of complexity.
AI support automation
Automatically classify and prioritize requests so your team can focus on conversations that need a human response.
Support analytics
Understand queue health, recurring issues, and team performance with clear operational insights.
Built for growing teams
Create a consistent customer experience as your volume, channels, and support team grow.
Simple, transparent pricing
Choose the pace that fits your team.
Start small, then grow into a calmer and more capable support operation.
Starter
$19 / user / mo
For small teams building a reliable support foundation.
Start free- Shared inbox
- Team assignments
- Basic reporting
Growth
Popular$39 / user / mo
For teams ready to automate triage and improve every queue.
Start free- Everything in Starter
- AI triage and routing
- Advanced analytics
Scale
Custom
For organizations with complex workflows and dedicated support.
Talk to sales- Everything in Growth
- Custom workflows
- Priority support
Frequently asked questions
Questions, answered.
What is a shared inbox?
A shared inbox gives your team one place to receive, assign, collaborate on, and resolve customer conversations.
Can Inboxlane automate triage?
Yes. Inboxlane can classify, route, and prioritize incoming requests while keeping your team in control.
Who is Inboxlane for?
Inboxlane is designed for growing support, operations, and customer experience teams.
How do we get started?
Contact our team for a walkthrough and we will help you map Inboxlane to your current support workflow.